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    Payment & return policies

    PAYMENT POLICY 

    To help provide a safe experience, we only allow payment methods that offer strong protection for buyers and sellers.

    The following payment methods are offered at Sentum checkout:

    RETURNS POLICY 

    The Sentum Group provide refunds only in next cases:

    1. If the product was damaged in case of delivery
    2. If the customer received another product
    3. If the customer received something which is not the same as which he ordered on the site

    FREE RETURN

    Please note that we are unable to refund custom fees.

    The customer can apply for a refund in 14 days from receiving the order.

    In case of refund, the customer needs to write down the reason for the refund, number of orders, order date, and we will process the inquiry within 7 days.

    The Sentum Group has the right to offer a refund in 2 ways – bank transfer (Whole price minus price of shipping) and voucher (Whole price minus price of shipping).

    VOUCHER – MONEY WHICH YOU CAN USE IN SENTUM.COM SHOP

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